Impact
Real-time network monitoring across 32 million customers, reducing incident response time by 74%
Unified data from 1.2 billion daily network events into a single governed platform
"Transforming network data into real-time customer intelligence."
British Telecom serves over 32 million customers across the UK and operates one of Europe's largest telecommunications networks. Managing the volume, velocity, and variety of network telemetry and customer behavior data became a major challenge.
NATIS enabled BT to build a real-time data intelligence layer over network infrastructure. The team ingests more than 1.2 billion daily events into a unified lakehouse to power proactive operations.
Customer experience scores improved significantly in the first year, and the network operations center now runs from a single NATIS-powered dashboard instead of multiple disconnected tools.
About British Telecom
British Telecom is a leading organization in Telecommunications, operating in United Kingdom. With NATIS as their data intelligence backbone, they continue to scale analytics and AI capabilities to deliver competitive advantage.
Visit website